Thank you for shopping with Moments Media (www.momentsmedia.co.za). This Shipping Policy outlines the shipping process for products purchased through our website. As we operate a dropshipping model, our third-party vendors handle the fulfillment and delivery of your orders. Below, we explain our shipping terms, including costs, delivery expectations, and other important details, in compliance with the South African Consumer Protection Act, 2008.

1. Shipping Costs

We charge a flat shipping fee of ZAR 110 per order, regardless of the order size or destination within South Africa. This fee is clearly displayed at checkout and covers the cost of shipping as coordinated with our vendors. International shipping fees, if applicable, will be communicated during the checkout process.

2. Order Processing

Once you place an order, we forward it to our third-party vendor for fulfillment. Processing times may vary depending on the vendor, but we typically process orders within 1-3 business days. You will receive a confirmation email once your order has been processed and handed over to the vendor for shipping.

3. Delivery Times

Delivery times depend on the vendor’s shipping methods and your location. For orders within South Africa, estimated delivery times are typically 3-7 business days after processing, subject to the vendor’s courier service. International delivery times may vary and will be estimated at checkout. Please note that these are estimates, and delays may occur due to factors beyond our control, such as courier issues or customs processes for international orders.

4. Shipping and Fulfillment by Vendors

As a dropshipping business, Moments Media partners with third-party vendors who handle inventory, packaging, and shipping. While we strive to work with reliable vendors, we are not directly responsible for delays, damages, or errors caused by the vendor or their chosen couriers. However, we will assist you in resolving any issues to the best of our ability.

5. Tracking Your Order

Where available, our vendors provide tracking information for your order. Once your order is shipped, we will share any tracking details provided by the vendor via email. Not all vendors offer tracking, especially for certain international shipments. If tracking is unavailable, please contact us for assistance.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 7 days of the estimated delivery date at madge@momentsmedia.co.za or +27 76677 8803. We will work with the vendor to investigate and resolve the issue, which may include arranging a replacement or refund, subject to our Returns Policy and the Consumer Protection Act.

7. International Shipping

If international shipping is offered, additional fees (e.g., customs duties, taxes, or import charges) may apply, which are the responsibility of the customer. These fees are determined by the destination country’s regulations and are not included in our flat ZAR 110 shipping fee. Please check with your local customs authority for details.

8. Address Accuracy

You are responsible for providing accurate shipping information at checkout. Moments Media is not liable for delays or failed deliveries due to incorrect or incomplete addresses. If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

9. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our practices or vendor processes. Updates will be posted on this page with a revised effective date. Please review this policy periodically.

10. Contact Us

If you have questions or concerns about our Shipping Policy or your order, please contact us at:

Email: madge@momentsmedia.co.za
Phone: +27 76677 8803